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Management of Operations, Venues & Staffs

Management of operations, venues, and staff involves coordinating resources, overseeing event logistics, ensuring smooth venue functionality, and leading teams to deliver seamless experiences while maintaining efficiency, safety, and customer satisfaction.

  • Showcallers

  • Stage Managers

  • Speaker Managers

  • ⁠⁠Room Managers

  • Registration Managers

  • ⁠⁠Operational Managers

  • F&B Managers

  • ⁠Supervisors & Zone ICs

Event Operation Support

Event operation support ensures seamless execution by managing logistics, coordinating vendors, overseeing schedules, providing technical assistance, and handling on-site challenges to ensure events run smoothly, efficiently, and meet client expectations.

  • On-site Operations ICs

  • Event Operation Crew

  • Runner Staff

  • Transport Crew

  • Stagehands

  • Registration Crew

  • Access Control

  • Ushers

  • Wayfinders

Theatre Front-of-House

Theatre front of house involves managing audience services, including ushering, concessions, and customer assistance. It ensures a welcoming atmosphere, efficient operations, and enhances the overall guest experience before, during, and after events.

  • Front-of-house Managers

  • Crowd Control Crew

  • Customer Assistance Staff

  • Ticketing Staff

  • Ushers

Brand Activations & Roadshows

Brand activations and roadshows are immersive marketing campaigns that engage consumers directly through interactive experiences, product demos, and live events, enhancing brand visibility, building connections, and driving customer loyalty across diverse locations.

  • Brand Ambassadors

  • Talent Coordinators

  • Audience Engagement Crew

  • Setup & Teardown Crew

  • Promotional Staff

Event Talents & Mascots

Event talents and mascots bring energy and entertainment to events through performances, character appearances, and engagement activities. They enhance brand presence, captivate audiences, and create memorable experiences, boosting attendee interaction and excitement.

  • Brand Ambassadors

  • Event Hosts/Hostesses

  • Stage Hosts/Hostesses

  • Airport Meet & Greet

  • Mascots & Mascot Minders

Administrative & Backend

Administrative and backend support handles essential tasks like scheduling, data management, communication, and logistics coordination. It ensures smooth event operations, providing a strong organizational foundation for efficient execution and management.

  • Project Managers

  • Speaker Managers

  • Administrative Assistants

  • Logistics Assistants

Virtual Events

Virtual events are online gatherings that engage audiences through live streaming, webinars, and interactive platforms. They offer a flexible, accessible experience, enabling global participation while maintaining real-time engagement and networking opportunities.

  • Virtual Speaker Managers

  • Virtual Event Hosts

  • Webinar Moderators

  • Speaker Coordinators

  • Virtual Help Desk Agents

Call Centre & Hotline

Call centres and hotlines provide customer support through phone, email, or chat, addressing inquiries, resolving issues, and offering assistance. They ensure efficient communication, enhance customer satisfaction, and support smooth event operations.

  • Call Centre Supervisors

  • Technical Support Agents

  • Email/Chat Support Agents

  • Customer Feedback Coordinators

  • Customer Service Representatives

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Our Services

Event Secret Service specializes in a range of events and offers expertise in operations, hospitality, and management. Our diverse, trained team goes above and beyond to ensure seamless, customized experiences and create memorable events.

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